Communication

Actual Communication is fairly basic.

The Sender is responsible for the message.
- Its content
- Its delivery
- Its accuracy
The Receiver is responsible for receiving and feedback
- What was received
- Impediments to reception
- Additional attempts to receive
Miscommunication happens when:
- The sender thinks the message is the receiver's responsibility
- When the receiver doesn't prioritize receiving and feedback

Both the sender and receiver must actively listen

Active Listening
Active listening is a communication skill that involves paying close attention to what someone is saying, understanding it, and responding appropriately. It requires a significant amount of concentration and effort, and involves both verbal and non-verbal techniques to demonstrate focus on the speaker.

Pay attention

Give the speaker your undivided attention, look them directly in the eye, and put aside distracting thoughts. You can also "listen" to their body language.

Defer judgment

Avoid interrupting or redirecting the conversation, and withhold judgment.

Reflect

This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content and make sure to add any relevant details or information that you want to share with your visitors.

Paraphrase

Restate what the speaker said in your own words, without changing the meaning or tone. This can help you clarify, confirm, and empathize with the speaker, while also demonstrating your attention and interest

Summarize

Pull together what you heard and summarize it for the other person, leaving your judgments at the door. This can help build connection and understanding, and lead to deeper conversations. You can also ask them to correct you if you made a mistake